Trusted by 500+ Clients
An Extension of Your Office.
Answering your phones, speaking to your customers, transferring calls, and creating the best experience for your callers.
Skilled live 24/7 virtual receptionists and cutting-edge technology create an environment where our Berkshire Receptionists thrive. A friendly, live voice can answer your phone 24/7 and transfers calls to you, acting as an extension of your company. This process is so seamless that your callers will assume they are speaking with your in-office receptionist. If you are not available, we can take a message and send it to you at your convenience.
Our virtual receptionists are available 24/7 to assist your callers
They can transfer calls during business hours and take messages when the office is closed. Berkshire Receptionists are here to support you whenever you need us.
Your live receptionist receives industry-specific training, so when they answer the phone, your callers will think they’re speaking directly to the receptionist from your office. Making a great first impression is imperative. We will always strive to make that impression an exceptional one, at a fraction of the cost of an in-house receptionist!
Save Time & Money
When you say “hello” to a virtual receptionist company, you say “goodbye” to recruiting and training costs, employee turnover, overtime, holiday pay, lost business opportunities, and more.
Always Available, 24/7
No matter where you are or what you are doing, our “Find Me, Follow Me” numbers ensure that callers will be able to reach you and your staff quickly and easily. Staying connected means fewer missed business opportunities, and your callers will appreciate you being there for them.
Personalized Service
You only get one chance to make a great first impression. Our friendly receptionists will “wow” your customers with their warm professional greetings, smooth call transfers, and personalized experience.
Industry-Specific Training
Our experienced virtual receptionists have worked with businesses just like yours and they will always sound professional and knowledgeable to your customers. In fact, most callers will not realize that our receptionists are not part of your full-time staff!
No Long-Term Contract
Try our virtual receptionists services for your self to see the value it can add to your business. Even better, do it without any risks when you take advantage of our 21-day money-back guarantee.
Serving Your Industry For 80+ Years
Trusted Since 1943
Value-Add Features For Your Business
Live Call Transfer
Our virtual receptionists act as an extension of your office transfering calls during business hours and taking messages when you are not available.
Spam Blocker
Say “goodbye” to paying for robocalls! Our Spam Blocker technology filters out junk calls and saves you money.
Appointment Scheduling
Our receptionists coordinate with callers to schedule, update, and cancel appointments in real-time.
Bilingual Receptionists
Whether your customers prefer English or Spanish, our bilingual virtual receptionists will make them feel valued and at ease.
Omnichannel
Whether it’s phone, chat, email, or SMS, our live receptionists can assist your customers through their preferred communication method.
Payment IVR
Our Payment IVR solution integrates with most payment gateways: Stripe, AmazonPay, Paypal, Authorize.net, LawPay, CPACharge, and many more.
Lead Intake
Our virtual receptionists are at your disposal for lead intake and screening at scale. They can screen, score and qualify a lead before transferring to your busy staff.
Integrations
Our cutting-edge app can integrate with 5000+ applications, including Hubspot, Salesforce, and Clio for lead intake, appointment scheduling, and more, eliminating the manual data entry and freeing your staff's time to focus on other important tasks.
24/7 Availability
Being available to your clients 24/7 will improve your practice's reputation and customer satisfaction. Remember, the best marketing is word of mouth. That comes from happy clients.
Get Started Today!
FAQs
Your Calls Are Answered By A Live Receptionist Just Like In Your Office
Berkshire virtual receptionists manage a variety of business’ incoming communications via telephone, email, and text message. In addition to greeting and assisting customers 24/7, a virtual receptionist can help with the following tasks:
- Live call transferring
- Detailed message taking when you are unavailable
- Appointment scheduling
- Customer support
- Answer frequently asked questions
- Qualify and vet leads
- Disaster recovery
When referring to our award-winning receptionists, the word ‘virtual’ describes the sophisticated technology working behind-the-scenes to power every call—supporting (never replacing) real, live human connections.
Here is how Berkshire Receptionists might answer your office’s inbound calls:
- We greet your caller. “Thank you for calling ABC Company, how may I help you today?”
- If you are available, we dial your line. “I’d be happy to try the attorney’s line for you Debra. Will you hold for just a moment, please?” If you’re available to take the call, we perform a live transfer to connect you. “Hi Michael, I have a potential new client on the line. Her name is Debra. Would you like the call?”
- If you’re unavailable, we’ll take a message or offer the caller to leave a voicemail or a message with the receptionist. “Thank you for holding, Debra, Michael is away at the moment. May I take down your name and number so that they can reach out to you?”
- We send an email, text, or app notification with the caller’s message. “Debra is a potential new client seeking your services. Her phone number is…”
Our virtual receptionists are industry-specialized, experienced, and tech-savvy. They possess a wide range of web skills and a high level of proficiency with commonly used applications. Our receptionists continue to receive ongoing training to further their knowledge base on customer service skills, modern technologies, specific businesses and industries. Additionally, our team is consistently engaging in real-life call scenario simulations to enhance their problem solving abilities backed up by cutting-edge technology.
The True Value Of Berkshire Receptionists
No Long-Term Contract
Our virtual receptionist services speak for themselves. We will never obligate you to purchase services or tools you don’t need, and that’s a promise!
Trained On Your Industry
Our highly professional live receptionists are strategically trained in your industry and business acting as an extension of your office.
WOW Your Callers
We will represent you with the highest levels of professionalism, patience, service, and efficiency – guaranteed!
Easy Setup, Endless Benefits
21-Day Money-Back Guarantee
Get Start With Your Virtual Receptionist Today! We want to show you and your callers what our top rated professional and courteous virtual receptionists can do!